Shipping policy

Free tracked shipping. We currently ship to the United States and the United Kingdom. Shipping is free on every order.

Delivery times. Orders are usually processed within 1–3 business days and delivered within 7–15 days of purchase. Items in the same order may occasionally arrive in separate parcels.

Tracking. Every order ships with tracking. You’ll receive an email with your tracking number as soon as your order is dispatched.

Customs and duties. If your local customs authority charges any import duties or taxes on delivery, contact us before paying them and we’ll help sort it out.

Wrong address. If you spot a mistake in your address, email us within 12 hours of ordering at contact@gildedrobe.com and we’ll correct it before your order ships.

Questions. Email us at contact@gildedrobe.com and we’ll reply within 1–2 business days.